Refunds and Returns Policy

 At The Reading Well Handmade, we want you to love what you receive. If something isn’t quite right, we’re here to help with a thoughtful and straightforward returns process. 

 If you're not completely satisfied with your purchase, you may return it within 14 days of receiving your order.

To start a return:

1. Contact us at [email protected] to request a return and receive instructions.
    
2. If approved, pack the item securely in its original condition, including any tags or packaging.
    
3. Ship the item to the return address provided.
    

Please note:

• Return shipping costs are the responsibility of the buyer unless the item arrived damaged or incorrect.
   
• We recommend using a trackable shipping method to ensure safe return.

•  Because many items are handmade and often have a low price point, the cost of return shipping can be as much as or more than the original purchase price. For this reason, returns are not always required.
• If your item is not damaged but you decide it’s not right for you, I encourage you to keep it or consider donating it to someone who might enjoy it.
• If you do prefer a refund or replacement, please contact me — I’m happy to work with you to find the best solution.

Once we receive and inspect your returned item, your refund will be processed within 5 business days to your original payment method.

• Please allow a few extra days for your bank or payment provider to reflect the refund in your account.
   
• To be eligible for a refund, items must be unused, in original condition, and have all tags attached.
   

Custom-made or personalized pieces are non-refundable unless they arrive damaged or defective.

• Any special return or exchange considerations for custom orders will be clearly communicated at the time of purchase.

If you would like to exchange your item for a different size or color, please contact me directly. I will guide you through the process to make sure you receive the replacement you need.

Please keep in mind that most items are one-of-a-kind, so exact duplicates are not possible. Exchanges will be for items similar in tone and design.

 Reach out anytime at [email protected].
I am always happy to help and want your experience to be as lovely as the items I make. 

 I stand behind every handmade item. My return policy is designed to give you peace of mind so you can shop with confidence—and joy.