Terms of Service and Privacy Policy

1. Overview

By visiting or purchasing from The Reading Well Handmade, you agree to the terms set forth in this document. These Terms of Service govern your use of the site and all purchases made through it.

You may browse the site without providing personal information. To place an order or access certain features, you may be asked to provide details such as your name, address, and billing information.

Orders are confirmed upon successful payment. We use third-party payment processors and do not store your full payment information. Custom orders are initiated upon receipt of final payment.

Orders are processed and shipped within 1–2 business days unless noted otherwise. Shipping methods and expected delivery times are outlined at checkout.

Orders may be canceled prior to shipment. After shipment, cancellations are no longer possible. A brief explanation is appreciated if you choose to cancel.

Items damaged during shipping will be replaced or refunded upon verification. Due to the scrappy nature of our products, replacements may differ slightly in appearance. If an item is marked as delivered by the carrier, the customer is responsible for investigating locally.

Custom project timelines vary based on size and complexity. Customers will receive updates throughout the process. Rush orders are available upon request but may incur additional costs.

Available within 25 miles of Delaware, OH. A $5 fee applies. Pickup is arranged at a public location or via contactless doorstep delivery. We do not invite customers to our home nor enter customer homes.

We may collect:

• Contact information (name, email, address, phone)
• Billing details (credit card type, expiration, and billing address)
• Profile data (username, password, purchase history)
• Technical data (browser, IP address, device info)

Collected information is used to:

• Process transactions
• Confirm orders
• Provide customer support
• Improve our services
• Send product updates, offers, and service information
• Conduct research and personalize user experience

We do not sell or rent your personal information.

You can review or update your personal information by logging into your account. Some changes may require contacting support. We respond to requests within a reasonable timeframe.

We may share data with:

• Payment processors (e.g., Stripe, PayPal)
• Service providers acting on our behalf
• Legal authorities when required

All third parties must protect your data according to this policy.

We retain your information as long as your account is active or as necessary to provide services and comply with legal obligations.

You can opt out of promotional messages but not of essential service notifications (e.g., billing or account updates). To stop receiving messages, you may deactivate your account.

We use:

• Encrypted passwords
• Secure servers with restricted access
• Encrypted data transmission via TLS

However, no system is 100% secure. We take reasonable steps to protect your data.

We use cookies and tracking technologies (e.g., Facebook Pixel, Piwik, AddThis) to enhance user experience, analyze site use, and provide targeted promotions. You may disable cookies via your browser settings.

We may update this policy and will post changes on our site. Material changes will be announced via email or site notice. Continued use after changes means you accept the updated policy.

Our site may link to third-party websites or use widgets like Facebook Like or AddThis. Your interaction with these features is governed by the privacy policy of the respective third party.

Questions or concerns? Contact us at [email protected].